Follow us on Twitter


Plug-in manager installation error
Filtering on Smart Collections
Filtering on stacked photos
Valid character sets
How to get support

Q: Error: Installed but not working
A: The plugin is downloaded from the Photographers-Toolbox website as a ZIP file called after the plugin name. When unpacked normally a directory / folder is created with the same name as the ZIP file. YET, inside this directory / folder there is another directory / folder with the same name. You need to select this second, deepest directory / folder, see images below.

Error description

You will get this error "Installed but not working" if you selected the first "xxxx.lrplugin" directory / folder instead of the second, deepest.

Plug-in manager - error

When clicking the "Add" button, navigate to the second, deepest folder with the name ending on "xxxx.lrplugin", in this case "photolistimporter.lrplugin"

You should see something like te image below. You should see a directory with the name ending with "xxxxx.bbprojectd" in this case "PhotoListImporter.bbprojectd". This means you are at the good directory. Be careful, do not select the "xxxxx.bbprojectd", you should only see it.

Right directory

The wrong directory / folder is the first, highest directory, like the image below. Selecting this directory / folder will result in the error in the Plug-in manager.
Solution, choose the "xxxx.lrplugin" inside this folder.

Wrong directory

Q: Can I filter on Smart Collections
A: No, only Regular Collections can be filtered on.
As explained the filtering itself it based on the technology of Smart Collections. And it is not possible to use Smart Collections within Smart Collections.

Q: Can I filter on stacked photos
A: No, see Known error "No photos found in stacks".
However a good workaround is explained.

Q: Valid character sets
A: When using files as import, you can only user ASCII or UTF-8 files.
UTF-16 is not supported by Lightroom.

Q: How to get support
A: Support is provided by
First look at our forum to see if there are similar issues as you experience, click the link.
If there is no answer either post an issue at the forum or send us via the Contact form an issue. team

Pricing and Payment

You may download and try the plugin for free, subject to its trial limitations. To unlock the full functionality you will need to purchase a copy.

Payments may be made via Credit Card or PayPal, and are securely processed via our payment partner - Paddle.


Note that VAT will be added for European customers.


US $
Warning: fopen( failed to open stream: HTTP request failed! HTTP/1.0 403 Forbidden in /home/photogranj/www/inc/utils.php on line 117
UK £
Warning: fopen( failed to open stream: HTTP request failed! HTTP/1.0 403 Forbidden in /home/photogranj/www/inc/utils.php on line 117
Buy Now

Lost your registration?